THE LONG WAY ROUND IS SOMETIMES THE INTERESTING ONE.
A FEW PLACES. MANY PERSPECTIVES.
From building businesses to rethinking experiences.
Follow the thread that connects it all.
Mumbai
Jun 2013 — Sep 2013
Kotak Life · Experience & Service Strategy Intern
An internship in experience and service strategy at Kotak Mahindra Old Mutual Life Insurance. An early chapter in understanding how organisations serve people.
Mumbai
Jun 2014 — Aug 2014
The Glitch · Junior Manager, Product & Experience
An early product and experience role at The Glitch, bringing another perspective to a growing interest in digital experiences.
Mumbai
Jul 2014 — Aug 2015
Reliance · Digital Transformation Consultant
Digital transformation was the starting point: connecting analytics, Agile ways of working and digital capability with everyday business needs.
Explore this chapterMumbai
Sep 2015 — Nov 2018
StayVista · VP, Product & Service Experience Strategy
Research helped shape the shift from budget hotel aggregation to luxury vacation rentals. Group bookings, service experience and a growing design practice made the opportunity tangible.
Explore this chapterMumbai
Nov 2018 — Jun 2019
Pavers England · Digital Business Strategy, India Lead
Building a digital operations team meant joining the dots between online sales, fulfilment and returns. Better picking, packing and a doorstep refund concept brought the whole service into view.
Explore this chapterMilan
2019 — 2020 · Master’s Sep 2020
Domus Academy · Master’s in Business Design
A Master’s in Business Design at Domus Academy / NABA, completed summa cum laude. A chapter devoted to the space where design, business and human behaviour meet.
Milan
Jul 2020 — Oct 2020
strategique™ · Business Design & Portfolio Management Lead
Business design and portfolio management in Milan: a professional chapter connecting design thinking with business direction.
Explore this chapterMumbai
Oct 2020 — Aug 2022
IBM · Senior Product & Business Design Manager
Banking blueprints, green energy and connected mobility. Framing the right problem and aligning teams became as important as the interface itself.
Explore this chapterMumbai
Aug 2022 — Mar 2023
Avnet / Farnell · Senior Product & Business Design Manager
From bills of materials to enterprise purchasing and the Raspberry Pi experience: translating technical complexity into useful, connected product experiences.
Explore this chapterDubai
Mar 2023 — Present
Landmark Group · Associate General Manager, Product & Experience
Product and experience leadership across retail brands, loyalty and clienteling. Today that work also explores enterprise AI, agent-driven development and new ways for teams to create.
Explore this chapterDubai & beyond
Alongside my professional practice
Still exploring · Independent explorations
Independent explorations in AI, financial wellbeing and playful digital experiences. QUB and Doodlebloom are places to ask new questions, make things and keep learning.
Explore my workEvery chapter changes the questions I ask. Let’s find a good one together.
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